PodChats for FutureCISO: Agentic AI Fraud—Can Digital Trust Keep Up?

APAC CISOs face an escalating battle as AI agents rapidly outpace traditional defences. Key issues include distinguishing legitimate actions from malicious automation, soaring fraud speeds, and customer attrition from either excessive friction or unreimbursed losses. 

The Biocatch report, the future of Digital Trust, concluded that with 86% viewing AI agents as the industry’s greatest vulnerability, leaders urgently need real-time behavioural insights and interbank collaboration to preserve trust.

To know more about this and to help CISOs at the region’s banks find solutions to this rising AI-driven fraud incidents, we are joined by Subhashish Bose, Director of Global Advisory, BioCatch.

1.       What are the key salient points of the future of digital trust report?

2.       How can we distinguish legitimate AI-assisted customer actions from agentic AI-driven fraud in real time?

3.       What behavioural and intent-based signals can replace static identity checks as AI agents mimic human behaviour?

4.       How do we prevent customer attrition caused by either excessive friction or unreimbursed scam losses? (intelligent friction?)

5.       What interbank intelligence-sharing frameworks can we deploy to stop authorised fraud at the receiving account stage?

6.       AI-powered scammers are on the rise. How do we accelerate fraud detection systems to match the rising speed of AI-generated attacks?

7.       What investments are needed to counter agentic AI attacks that 79% of our peers have already encountered?

8.       How should we restructure fraud and scam reimbursement policies to maintain trust without increasing vulnerability?

9.       What metrics will tell us whether our AI defences are reducing fraud losses or merely shifting criminal tactics?

10.   What is your advice for CISOs, CIOs and banking executives in the face of this rising AI-driven fraud?

11.   What is the biggest myth related to financial fraud with AI?